LINE MANAGEMENT SKILLS FOR AGENCY PROFESSIONALS

This workshop is all about sharpening the people management skills and behaviours agency staff need to go from practitioner to effective line manager. As line managers have to be everything from counsellors to disciplinarians, we look at building people’s communication skills and emotional intelligence alongside personnel management techniques.

The workshop suits multiple levels of experience, with content focusing on increasing engagement and productivity while creating the right working environment. We also help managers understand personalities and management styles, so they can help people reach their full potential at work.

FIND OUT MORE

Call 020 7164 6405 or
Email enquiries @ henshallcentre.com
 

CORE TOPICS

Setting and managing by effective objectives

Performance management techniques

Understanding motivation factors

Giving effective feedback and praise

Plan and manage development

Dealing with problematic situations (e.g. lateness)

How to use coaching and mentoring models

How to have effective one-to-ones

OPTIONAL MODULES

Delegation and empowerment

Effective reprimands

Conflict resolution

How to teach good time management

Writing a personal development plan

Conducting an annual review

Develop your team’s resilience and assertiveness

Looking after your team’s mental wellbeing.

Management communication skills focus

START YOUR LEARNING ADVENTURE

Call learning director Liton Ali on 020 7164 6405 or email enquiries @ henshallcentre.com to find out how we can help you achieve your goals.

Or fill in the contact form with a message.